Job Description
About Sequel
Sequel Med Tech is an emerging medical device company committed to revolutionizing patient care through innovative solutions. Our mission is to improve the lives of people by developing cutting-edge medical technologies that address unmet needs in healthcare.
Job Overview
Sequel’s Customer Care Center is the pulse of our organization, serving customers 24/7 across their entire device journey. As a Technical Product Support Specialist, you will play a crucial role in assisting pump users and their families with their twiist experience. Reporting to the Product Support leadership team, the successful candidate’s responsibilities will include responding to technical support calls and emails, troubleshooting issues, and investigating concerns individually.
The Senior Technical Product Specialist, in addition to the above, will assist with transition coaching of new Technical Product Specialists, handle escalated customer calls, and will participate in special projects as needed.
Job Responsibilities and Essential Duties
The Senior Technical Product Support Specialist will have the following additional responsibilities:
Minimum Requirements
For the Senior Technical Product Support Specialist:
Required Knowledge, Skills and Abilities
Sequel Med Tech provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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