Are you seeking a rewarding career where you play a crucial role in improving lives? If you are passionate about making a difference and thrive in a customer-centric environment, this might be the perfect opportunity for you!
The Night Supervisor oversees and supervises the staffing coordinators and plays a pivotal role in enhancing customer service operations. The Night Supervisor will serve as the expert in frontline support for our customers (internal, external, and potential) 7 days a week, 24 hours a day. This role involves efficiently managing high inbound call volume, ensuring effective use of software applications, collaborating closely with operations to ensure day-to-day needs and organizational objectives are met, supporting and handling scheduling needs, excellent documentation, and task management. This role is integral to our commitment to delivering superior customer service and achieving operational excellence.
Duties and Responsibilities
Minimum Qualifications
Preferred Qualifications
Working Conditions
The Night Supervisor will spend 100% of their time in an office environment indoors. This will require time both spent at a computer station for office work and standing.
The usual hours for this role will be from 11:30am – 8:00 pm and will require working on the weekend. This position will have intermittent supervision while also directing the work of others.Physical Requirements
Role may require frequent standing, walking, sitting, keyboarding, and driving. Occasional twisting, climbing stairs, stooping, bending, kneeling or squatting. Seldom work above shoulders, and operation of equipment. Position will require the employee to talk and hear.
Benefits & Perks
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