Job Description

About SS Technology Inc.:

At SS Technology Inc, we are dedicated to providing innovative and efficient IT services and staffing solutions to businesses worldwide. Our commitment to exceptional customer service and technical expertise ensures we stand out in the industry.

Role Summary:

We are seeking a motivated and customer-oriented Live Chat Support Agent to join our remote team. The ideal candidate will handle customer inquiries, provide technical support, and ensure customer satisfaction through live chat interactions.

Key Responsibilities:

• Customer Interaction: Manage and respond to customer inquiries via live chat promptly and professionally.
• Technical Support: Diagnose and resolve technical issues, providing step-by-step solutions to customers.
• Documentation: Record detailed information about customer interactions and issues in the CRM system.
• Escalation: Identify and escalate complex issues to higher-level support or relevant departments.
• Continuous Learning: Stay updated on product knowledge, company policies, and new features to provide accurate information to customers.
• Customer Feedback: Gather and report customer feedback to help improve our products and services.
• Multi-Session Management: Handle multiple chat sessions simultaneously while maintaining high service standards.

Qualifications:

• Experience: Previous experience in customer support or a related field preferred.
• Skills:
• Strong written communication skills.
• Excellent problem-solving and analytical abilities.
• Proficiency with CRM software and live chat tools.
• Ability to work independently and manage multiple tasks efficiently.
• Attributes:
• Customer-focused with a professional and friendly demeanor.
• Detail-oriented and organized.
• Calm and efficient under pressure.
• Education: High school diploma or equivalent; additional qualifications in IT or customer service are a plus.

What We Offer:

• Competitive salary
• Comprehensive health, dental, and vision insurance
• Paid time off and holidays
• Opportunities for career growth and advancement
• A supportive and collaborative remote work environment

How to Apply:

If you are interested in joining SS Technology Inc. as a Live Chat Support Agent, please submit your resume and a cover letter outlining your relevant experience and why you are a good fit for this role.

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