Job Description
Welcome to PDX Jack! Our company, Northwest Group Inc ("NGI") operates EVERY Jack in the Box in the Portland Metro area! Including The Dalles!
This is a satellite location - a large distance from our core operations set. Closest restaurants are in Wood Village (East Portland) and Washougal, WA (East Vancouver). The goal here is to hire an experienced individual who is self sufficient, requires minimal direction to achieve desired results, and can help build the business within the great community of The Dalles.
The target salary range for this position is 50k - 70k, plus bonus. Salary will be set based on experience and market expertise - negotiable.
This position will report directly into the VP of Operations or a larger Territory Director.
Does this sound like you? We're looking for people passionate about service. If taking care of people is at the core of everything you do, and you want to join a national brand offering opportunities for growth and promotion, then NGI is just the team you're looking for!
Overview The GM is critical to NGI operations and responsible for significant revenue. This position requires superior management, communication, organizational, people and follow-up skills. The GM is directly responsible for all operational, administrative, employee and customer service management of their assigned restaurant to optimize sales and contribution margin.
GMs ensure exemplary service and food quality in line with Jack in the Box brand standards. They champion NGI vision, mission and values to deliver the best possible service to our guests. An effective leadership strategy is key to a successful guest-centric culture that consistently delivers excellent, repeatable guest experiences.
This role is designed to evolve as needed to support and drive the business through operational excellence. You will direct every restaurant function and engage with supporting functions regarding compliance, fiscal health, management of labor, site equipment, landscaping, marketing, offers, guest metrics, reporting and operational procedures that directly impact how our guests are being served.
As GM, you will be assigned a restaurant where you will spend meaningful time working shifts; demonstrating operational and guest service leadership to Managers, Team Leaders and Team Members.
The GM's focus is operational excellence and training improvements needed to exceed NGI standards, by: - Analyzing guest experiences across day part, day, week, month, quarter and yearly metrics
- Complying to brand, local, state, federal, operational and other regulatory requirements
- Organizing, submitting, tracking and storing documents in a secure manner
- Championing guest service culture throughout NGI
- Embracing all NGI-JIB web / mobile systems, processes, applications, tools
- Monitoring guest metrics to empower teams to deliver on all guest experience aspects:
- Food Safety, Crew Friendliness, Speed of Service, Order Inaccuracy, Food Taste, Restaurant and Site Cleanliness, Internet Rating, Guest Alerts, Theft Reports, Order Cancellations, etc.
- Motivating, inspiring and coaching teams to achieve desired results
- Finding root cause of underperformance; developing targeted action plans to address deficiencies
- Evaluating new product launches by auditing restaurant before, during and after rollouts
GMs will be required to have and demonstrate the following skills:
- Energetic leadership, passion for exceptional service delivery
- Clear verbal / written communication follow-up
- Integrity, ethical values, responsibility, follow-through and adherence to company policy
- Time management, organization, planning, delegation, teaching, scheduling and coaching
- Hires, recognizes, retains, motivates, trains and develops quality employees at all levels
- Creates business forecasts for location supervised, with focus on contribution margin
- Understands food, labor; directs and manages costs to reduce loss / increase revenue
- Monitors labor to identify training needs; works to optimize use of allotted labor
- Ensures employees are knowledgeable, properly trained and certified across all workstations, to maximize all aspects of guest service and cost controls
- Ensures (1) certified Person In Charge (PIC) is working each day part in assigned restaurant
- Familiar with local market; knows store location and how it fits into surrounding community
- Generates community outreach and marketing strategies that suit the location
- Proactively complies condition of site, facility and staff cleanliness to brand standards
- Maintains a safe and secure operation for employees and guests
- Understands NGI vision, mission, strategy, goals and objectives
- Promptly responds to all communications (calls, emails, texts, voicemails)
Physical Requirements: - Ability to stand and walk approximately 85%-95% of shift; ability to lift and carry 10-65 lbs; ability to move freely throughout the restaurant; ability to operate restaurant equipment and valid certification to drive a motor vehicle. Ability to operate a computer keyboard.
Benefits: - Salary or competitive hourly rate, with merit increases
- Quarterly Bonus
- Health Care (medical, dental, vision)
- Paid Vacation
- Paid Sick Time
- 401K Match
Job Tags
Hourly pay, Local area, Gangs, Shift work,