Customer Support Representative II Job at Robert Half, Johnston, IA

S3I4OGJtOGpvblh0d0JHM2xOMlNLZGFzS3c9PQ==
  • Robert Half
  • Johnston, IA

Job Description

Job Description

Job Description

Robert Half is hiring for THREE E-Commerce Customer Support Representatives to support our client in Johnston, IA! This candidate will provide frontline support to channel partners, customers, and company personnel on product-related inquiries, focusing on moderately complex policies, issues, and concerns. This role aims to optimize customer satisfaction and retention by delivering effective information and solutions. The products supported may include parts, whole goods, or product-related services.

 

This candidate must be available to work any 8-hour shift within the 7am-7pm support window.

This candidate will work on-site in Johnston, five days a week with the option to work from home on Friday's.

If this position sounds like you, give Paige a call at 563-214-1543 or connect with Paige Carter - Accounting & Finance Talent Manager at Robert Half on LinkedIn.

 

Key Responsibilities :

Customer Interaction : Respond to and resolve inquiries from customers, dealers, and company personnel concerning moderately complex problems and concerns.

Documentation : Accurately document all interactions and issues related to the area of responsibility, ensuring detailed and precise records.

Information Distribution : Distribute additional product, service, and policy information to customers, dealers, and other personnel as required.

Problem-Solving : Collaborate with team members to develop common solutions to problems, maintaining required service levels.

Information Maintenance : Ensure the accuracy and availability of customer-related information online.

Promotion : Assist in promoting products, services, and programs through special offerings, mailings, and proactive user contact.

Negotiation : Negotiate with customers, dealers, and company personnel to provide proper policy execution and adequate resolution.

Qualifications :

Call Center experience

6+ months experience with customer service/support experience

Efficient researching/troubleshooting skills

Excellent written and verbal communication skills

Speak with confidence

Proficiency with Microsoft Office products

Willing to work occasional overtime and holidays

Solid work history and proven dependability

Reliable at home internet and a distraction free workplace

 

Skills :

Excellent communication and interpersonal skills

Strong problem-solving abilities

Ability to document and manage information accurately

Proficiency in using online information systems

Negotiation skills

 

Candidates with the following skills and experience will stand out:

Knowledge of agriculture, turf (mowers) and utility vehicles.

Prior work experience in Agriculture or Technology dealer channels.

·Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline.

Job Tags

Holiday work, Work experience placement, Shift work,

Similar Jobs

Belching Beaver Brewery Inc

Brewery Cellarman Job at Belching Beaver Brewery Inc

 ...Job Description Job Description Belching Beaver Brewery is a bustling craft brewery dedicated to producing high-quality, innovative beers for our community. We take pride in our commitment to excellence and our vibrant team-oriented culture. We are seeking an experienced... 

Pacific ExecSearch

College Campus Recruiter Job at Pacific ExecSearch

 ...Description We are seeking a highly motivated and self-driven College Campus Recruiterfor a rapidly growing national building material...  ...based in Sacramento, CA or Dallas, Texas. The College Campus Recruiter will be responsible for building relationships with colleges/... 

Medtronic plc

Senior Software Engineer Job at Medtronic plc

 ...Boston, Massachusetts, United States of America Time Type: Full time Posted On: Posted Today Job Requisition ID: R57 At Medtronic, you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You... 

SUMITOMO MITSUI TRUST BANK, LIMITED

Business Analyst Job at SUMITOMO MITSUI TRUST BANK, LIMITED

 ...Job Description Job Description About the Bank: Sumitomo Mitsui Trust Bank, Limited was established through the merger of The...  ...Division which performs business functions. Acting as back office to the Branchs Global Banking Unit, Loan Operations Department... 

Liberty Personnel Services, Inc

HVAC Mechanical Design Engineer Job at Liberty Personnel Services, Inc

 ...Job Description Job Description Mechanical Design Engineer (MEP/HVAC) Well established A&E firm have an immediate opening for a HVAC Design Engineer to join their team. This position comes with great potential for advancement. To be successful in this role, the...