Customer Success Account Manager - Remote | WFH Job at Get It Recruit - Marketing, Florida, NY

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  • Get It Recruit - Marketing
  • Florida, NY

Job Description

Why Join Us?

We offer energetic leadership, abundant opportunities for learning and advancement, and an inclusive team environment. If you're looking to grow in the eCommerce space, this is the perfect place for you!

We are seeking a friendly and enthusiastic individual to join our Customer Success team.

Founded in 2010, we believe that navigating the complexities of expanding into Amazon's Global Markets should be straightforward. Our core values—knowledge, simplicity, growth, and a people-first approach—guide us in everything we do. We're looking for team members who are ready to embody these values daily.

As part of our Customer Success team, you'll play a crucial role in shaping the customer experience and building lasting relationships. If you have a passion for customer engagement and an interest in the Amazon/eCommerce industry, this position is ideal for you!

Key Responsibilities

Respond to customer inquiries via phone, email, and other communication channels.
Manage projects and leads through operational steps to ensure seamless service delivery.
Resolve customer issues promptly and efficiently.
Follow up with customers to ensure satisfaction.
Educate customers on product features and benefits.
Provide feedback to management on customer service opportunities.
Stay informed about our products and services.
Collaborate with internal teams to ensure customers' needs are met.
Consistently document and update our CRM to maintain accurate data.
Maintain client relationships through regular communication.

Qualifications

Strong communication skills (both phone and email).
Excellent problem-solving abilities.
Good listening skills.
Ability to learn and retain new information.
Positive attitude and approach.
Capacity to work under pressure and meet deadlines.
Knowledge of customer service principles and practices.
Ability to multitask and prioritize effectively.
Proficient in documenting and updating CRM systems.
Organized and focused in task management.

This role is vital for the growth of our dynamic and well-established company as we take the next step forward. We welcome remote work; however, candidates must be based in the U.S. and available to work during EST hours.
Employment Type: Full-Time
Salary: $ 18.00 25.00 Per Hour

Job Tags

Hourly pay, Full time,

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