Job Description

Job Description

Job Description

Salary:

Join our dynamic team of innovators, creators, and problem solvers! At Frontline Insurance, we're on a mission to Make Things Better! We believe in fostering a collaborative, inclusive, and growth-oriented work environment where every team member can thrive and make a meaningful impact.

At Frontline Insurance we're more than just a workplace – we're a community of talented individuals dedicated to Integrity, Patriotism, Family and Creativity. Join us in shaping the future of Insurance and let's achieve remarkable things together. Your next career adventure starts here!

SUMMARY

As a Business Process Analyst, you will assist in evaluating, improving, and documenting our organization's business processes to enhance efficiency, productivity, and overall performance. The ideal candidate should possess strong analytical skills, a keen eye for detail, and excellent communication abilities.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

· Identify and research scalable solutions, utilizing innovate technologies, to optimize business processes for multiple departments.

· Conduct in-depth analysis of existing business processes to identify inefficiencies, bottlenecks, and areas for improvement.

· Document and maintain detailed process documentation, including process maps, flowcharts, and standard operating procedures.

· Communicate findings and recommendations to stakeholders, ensuring a clear understanding of proposed improvements.

· Drive a culture of continuous improvement by actively seeking feedback and implementing enhancements.

SUPERVISORY RESPONSIBILITIES

This position does not require management experience.

QUALIFICATIONS

To excel in this role, the successful candidate should proficiently execute each essential duty. This involves showcasing robust analytical and problem-solving skills, coupled with proficiency in utilizing process mapping tools and data analysis software. The ability to effectively organize tasks and manage them is crucial. A proven track record in relationship management, coupled with a history of delivering exceptional internal and external customer service, is essential. Proficiency in Microsoft Office applications, along with a combination of knowledge, skills, and abilities, is a prerequisite. Reasonable accommodations can be provided to enable individuals with disabilities to carry out the essential functions.

EDUCATION and/or EXPERIENCE

· College Degree in Business Administration, Informatics, or related field preferred

· Experience as a Business Process Analyst or in a similar role preferred

· Property and Casualty Insurance industry experience preferred

· SAP Signavio experience preferred

· Familiarity BPMN process mapping/modeling

· Experience in change management

LANGUAGE SKILLS

Must possess the ability to read and comprehend detailed instructions, correspondence, and memos as well as write simple correspondence. Must also be able to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS Must be proficient with the following: addition, subtraction, multiplication, and division in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY

Must be able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Must also be able to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

Lean Six Sigma Certification preferred

CPBA Certification preferred

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to stand and walk. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

NOTE: This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, Frontline Insurance reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change.

I have carefully read and understand the contents of this job description. I understand the responsibilities and duties expected of me. I also understand that this job description does not constitute a contract of employment nor alter my status as an at will employee. I have the right to terminate my employment at any time and for any reason and Frontline Insurance has a similar right.

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