VXI is looking for highly motivated and qualified Bilingual Customer Service Representatives to work full-time on-site in our world-class contact center in Tucson, AZ . Do you speak English and Spanish? ¿Eres bilingüe?
\nAs a Customer Service Representative, you will be responsible for providing excellent customer service and support to our client's cardholders who are calling in for support with their pre-paid cards or with inquiries related to fraudulent activities and suspicious transactions involving their credit cards. Manejará las consultas de los clientes entrantes, resolverá problemas y ayudará a los clientes con asuntos relacionados con la tarjeta. También desempeñará un papel fundamental en la mitigación de los riesgos de fraude mediante la identificación e investigación de posibles incidentes fraudulentos, la prestación de apoyo a los titulares de tarjetas afectados y la adopción de las medidas adecuadas para proteger sus cuentas e información personal. You will be a crucial link between our client and their customers, ensuring a positive and seamless cardholder experience.
\nKey Responsibilities:
\nHorario de atención
\n*** Debe estar disponible para trabajar en cualquier momento durante el horario de funcionamiento del centro, incluidos sábados, domingos y días festivos ***
\nTraining Hours
\n*** You must be available to attend 100% of your training, no time can be missed ***
\nWhat You Bring
\nWhat you will get
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